Answered question
I'm new to Fizz, I'm trying to subscribe to fizz home internet using a referral code but during the set up process it doesn't ask me for the code, also, at the end there is a never ending loading icon. For whatever reason when I click on the chat icon nothing appears.
Kayla
You can enter the referral code only at the creation of your first plan under one account.
Therefore, if you already have a plan, you need to open a new account.
Regarding the loading problem, did you try to pick a different date
In case of problem, you can contact Fizz support by chat
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz
4- The green bubble should appear in bottom right of the page
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Other answers
As Mike already correctly mentioned, you need to enter the referral before you activate your plan. Usually in the Summary/Overview page there is a dedicated space where you can type in the code. If you forgot to do that and already activated, a discount cannot be retroactively be applied.
Hi Kayla
First of all, welcome to Fizz!
If you haven't already seen this FAQ page, please read it: https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz
As Mike wrote, you can use a referral only when you are activating your first plan.
In your case, others have encountered a similar issue. Here are 2 suggestions:
1. Clear your browser cache and try with a new tab in private mode.
2. Select a different appointment date/time. The one you are selecting seems to be causing the time-out issue.
Before trying again, please check your credit card account to be sure a charge did not go through. If any problems, you can contact Fizz support by chat: https://fizz.ca/en/contact-us
You need to enter the referral code before you activate your account. Otherwise you will lose the option to do so.
