Answered question

Resubmitting a new request for phone transfer

Fizz does not allow me to make a new request saying that I entered the same information as before. I did enter the same information and it is right. The reason I need to make a new request is that the text was not answered in time. I should not/ cannot change the information submitted for this to work.

Daniel
Daniel

Daniel

User level
Level
0
1 / 100
point
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Hi Daniel,

I believe that you did the right thing since here the say this

When you activate your SIM card and request to transfer your number over to Fizz, your current provider will send you by text a transfer authorization request to confirm your wish to transfer this number. Failure to answer this authorization request, or if the request is denied, means that your transfer request was cancelled. You must then submit a new request using the link found in the notification posted in your Fizz account or pursue your Fizz activation by choosing a new number.

The transfer authorization request sent by text by your current provider must be answered by the set deadline. If not, it will be automatically cancelled, and you’ll have to submit a new request.

If you haven’t received the transfer authorization request, you'll need to contact your current provider directly to adress the issue.

source: https://fizz.ca/en/faq/im-having-problems-transferring-my...

Therefore please contact the support

You can also contact customer support by chat

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/im-having-problems-transferring-my...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Seems you initially followed all the steps correctly. As Mike mentioned, the text needs to be answered on time in order for the transfer to go through.
Reach out to your old provider and see what they can do for you. Fizz Support is also happy to help.

Simon
Simon

Simon

User level
Level
1
425 / 750
points

It's probably a good idea to contact customer support by chat
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/im-having-problems-transferring-my...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Out of curiosity, how did you post without putting a question mark at the end of the subject line? I just posted something and it insisted that I do so