Answered question

I changed payment methods but now internet does not work?

I recently swithed payment methods because i got a new credit card but the internet does not work despite fizz receiving my payment for the month

John
John

John

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Mike
Mike

Mike

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5000 / 5000
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Hi John

If your service is suspended, you can go on your account to make a manual payment. My Plans → Manage plan → Payment method.

If you see the "Make payment now" button, click on it to make a manual payment.
Once payment has been made, your service will be restored within 2 hours.

Some have reported up to 4 hours. Meanwhile, please try restarting your device (phone or modem).

You are also able to see that the payment was successful by going to My Plans → Transaction History.
For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

When it comes to payment situations, it's a good idea to update your payment method, so that the system can successfully trigger it the second time. More useful information can be found here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

In case of a problem, you can contact customer support by chat:

1- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it
3- Select chat

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Other answers

StefanM
StefanM

StefanM

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4
5000 / 5000
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You said that Fizz received your payment for the month, which indicates to me that the payment went through with your new credit card. In that case I would reach out to support, as Mike suggested. I am sure they can help you.

Whizz
Whizz

Whizz

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Level
4
5000 / 5000
points
Team

Hello John,

Apologies for the encountered issue.

I have verified your account and I saw that you've reached us directly by chat and the issue has been fixed.

I hope everything is fine now.

Please do not hesitate to reach us if you need further assistance.

Have a good day.

Catalin