I changed payment methods but now internet does not work?

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I recently swithed payment methods because i got a new credit card but the internet does not work despite fizz receiving my payment for the month

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  • Mike
    Mike Posts: 20,747 ✭✭
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    Hi John

    If your service is suspended, you can go on your account to make a manual payment. My Plans → Manage plan → Payment method.

    If you see the "Make payment now" button, click on it to make a manual payment.
    Once payment has been made, your service will be restored within 2 hours.

    Some have reported up to 4 hours. Meanwhile, please try restarting your device (phone or modem).

    You are also able to see that the payment was successful by going to My Plans → Transaction History.
    For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

    When it comes to payment situations, it's a good idea to update your payment method, so that the system can successfully trigger it the second time. More useful information can be found here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    In case of a problem, you can contact customer support by chat:
    1- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it
    3- Select chat
  • StefanM
    StefanM Posts: 1,453 ✭✭
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    You said that Fizz received your payment for the month, which indicates to me that the payment went through with your new credit card. In that case I would reach out to support, as Mike suggested. I am sure they can help you.
  • sman
    sman Posts: 4,319 ✭✭
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    Turn off the modem and on again
  • Whizz
    Whizz Posts: 19,159 admin
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    Hello John,
    Apologies for the encountered issue.
    I have verified your account and I saw that you've reached us directly by chat and the issue has been fixed.
    I hope everything is fine now.
    Please do not hesitate to reach us if you need further assistance.
    Have a good day.
    Catalin
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