Reaching FIZZ

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Claude B. 82442
Claude B. 82442 Posts: 1 ✭✭
in My Mobile
I can't reach FIZZ. The chat app is not working and I don't have a facebook or twitter account. I have 2 phones and internet with them. I am so fustrated that I will probably cancel all my business with them. My PIN doesn't work for one of my 2 phones and I can't reach them for service

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  • Mike
    Mike Posts: 20,731 ✭✭
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    Claude,

    What PIN you are talking about?

    If it is the first time that you installed the SIM in the phone and this ask for a PIN probably your phone is locked with the previous provider

    This is the guide about the locked phone
    https://fizz.ca/en/faq/how-do-i-unlock-my-phone

    If you need the PIN for the locked SIM
    https://fizz.ca/en/faq/how-do-i-personalize-my-pin

    If you need the PIN for the voicemail
    My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail
  • Fizzy
    Fizzy Posts: 10,903 ✭✭
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    Hi Claude

    Sorry you are having trouble. If your voicemail PIN isn't working, you can reset the PIN through your Fizz account as indicated by Mike.

    If you are contacting Fizz support on a mobile device, the chat will be done through WhatsApp.
    If you prefer the in-browser chat, please try on a laptop or computer.

    You can Live chat with support as follows:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • sman
    sman Posts: 4,305 ✭✭
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    Can you detail your problem ?
  • Gilles
    Gilles Posts: 1,340 ✭✭
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    Hi, the problem is that on a cell chat does not work. You have to use Facebook or whatsapp, if you don’t have these apps you can’t reach Fizz customer service. I have the same problem, so I have to use a computer.
  • Gabriele G.
    Gabriele G. Posts: 167 ✭✭
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    Probably the easiest way is to create a Facebook account. You can close it have fixed your problem
  • Marie-Claude C. #37379
    Marie-Claude C. #37379 Posts: 420 ✭✭
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    Hi Claude,
    I understand your frustration. Online service is not always easy.
    I hope you can solve your problem with the help of the community and that you will not have to cancel your plans with Fizz.
  • Whizz
    Whizz Posts: 19,109 admin
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    Hi Claude,
    Thank you for reaching out to us.
    If you're experiencing difficulties in contacting our customer service crew, please bear in mind that you can even do so from outside your Fizz account or without any account whatsoever.
    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You just need to access the FAQ(link), scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.
    Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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