Answered question

Payment Declined

It if for Sure a Junior that is creating the Website, I am realy concerned about the security of my informations. It is not normal this problem. I dont have this with others Operators. I have 5 SIMs Card. Im using the same credit card for both. 2 of them Im having problems to activate. I have already tried copy and paste address, change address. Nothing is working.

Larissa
Larissa

Larissa

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0
1 / 100
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Hello Larissa,

We're sorry to hear you encountered this situation. I took a look at your account and I see that you've reached us regarding this matter and one of my colleagues has further helped with it, by advising how to add the billing address exactly as it's declared to the bank for that card. Our system needs everything to match 100% in order to be able to successfully accept the payment method, as you can also see on our page: https://fizz.ca/en/faq/what-payment-methods-can-i-use

If there is still a situation after adding the billing address identically since you mentioned you tried to copy&paste it as well, please don't hesitate to contact us on live chat so we can be able to further help: https://fizz.ca/en/contact-us

Have a wonderful day!
-Ioana

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Other answers

Larissa

It can be a security concern, that they do not allow using the same credit card in more than 2-3 accounts

you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

sman
sman

sman

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Larissa change your credit card

Emmanuel
Emmanuel

Emmanuel

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2
1333 / 2000
points

Is it a prepaid card, they don't accept those at Fizz ?

They do, but I think Larissas problem is that she has all the simcards on the same card (possibly even a separate account for every card) and the system declines the cc.