Answered question

Website crashed while creating account ?

The website crashed yesterday after i enterred my brand new sim card number so now when i enter the number, it says that is already used by someone and i cant finish the activation...do i really have to buy another now ?!

Geneviève
Geneviève

Geneviève

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Geneviève

Please check under your account if the plan was created.

The SIM number is locked for 2 hours if used but if you did not complete the process.

Non you do not need to buy a new one.


In case of a problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page



This is also a good time to join Fizz as they are giving $50 bonus credit to new customers (until January 6 2021).

If you need a referral code, there is a list here:
https://community.fizz.ca/questions/2198337-place-referral-codes
You can choose mine, both parties will receive the bonus credit once you have paid your second bill.

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Geneviève
Geneviève

Geneviève

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11 / 100
points

*24 hours ago and yes, an account is created

Geneviève, the account or the plan?

But I believe that you need to contact the support since they can look on your account to see if the plan was created.

Hi Geneviève,
Sorry about this problem,
I also think you should contact Fizz for this.
If you should need a new SIM card, note that you can have a free SIM card at a participating Couche-Tard with the Couche-Tard apps.