Data & plan

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fopatsa
fopatsa Posts: 2 ✭✭
in My Mobile
I have been charged already for the upcoming month with the plan without data but still have almost 23.14gb left with my previous plan I thought it Will be transferred automatically to my current plan. Please what can I do to recover my data or I'm gonna lose all its?

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  • Mike
    Mike Posts: 20,751 ✭✭
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    Fotpatsa

    When you say "previous plan" did you open a new plan or you modified it?

    If you modified your plan the data will be available, if you open a new plan your data are lost.


    "Does my rolled over data instantly expire when I change my plan?

    Of course not. You keep your rolled over data for two (2) complete payment cycles even if you change your plan during that time, and even if that new plan has no data."

    Source: https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Hi, fopatsa
    Sorry,
    We are Fizz users like you.
    For help, please contact the Fizz customer service by chat.
    First, log to your Fizz account.
    Click on the green interrogation point when you see it down to the right of the page.
    Click on again to the green chat bubble.
    A new chat window is opening and you are waiting for a session with them.
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