Answered question

I damaged my SIM, my phone does not read it anymore, help?

So I broke my phone and damaged my SIM somehow, and it does not read the SIM on my new phone, do I have to buy a new SIM from Fizz, is all my data lost now?



User level
1 / 100

Hi Sheer

Yes you need to buy a new SIM.

For the information depends, if you configured a backup on Google’s cloud if you have a android or in icloud if you have an apple, the information will be backuped.

If for data you speak about the LTE data that will be in your account.

You can buy the SIM online or from a couche tard

If there is a partipicating Couche-Tard near you, you can get a Fizz SIM card for free (until January 4 2021 while supplies last):

You just need to install the Couche-Tard app, enter your email and wait until you are at the cash and ready to pay before using the electronic coupon. The Fizz SIM card will be free!

This the procedure to replace it

My plans → Manage → Change SIM card


Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Hi Sheer,
For a limited time, you can get a free Fizz SIM card at a participating Couche-Tard with the Couche-Tard app. Call first to see if they have in store.



User level
5000 / 5000

Hi Sheer

Your data is kept on your phone and online if you have made this backup. Can you still power on the phone? If so, you can transfer all contents of your phone to the new one even without a SIM card.

You can order a replacement SIM online or pick one up from Couche-Tard

BTW Couche-Tard has a promo until January 4th 2021. If you install their app and use the coupon, you can get your SIM card for free.

Once you have your SIM card, log onto your account to change your SIM card (My plans > Manage > Change SIM card).

If you need any help from Fizz, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Any ad blockers in your browser should be disabled.
3- Click on this link:
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Sorry, if your sim card is broken;
you need to buy another sim card.
If you are living in the great area of Montreal, you can buy one to the Depanneur: Couche-tard.
Please, call before to go.
When you have the new Fizz sim card:
Connect to your Fizz account.
Click on: My plan
Click on: Manage my plan
Click on: Change sim card