Answered question

mistake in my adress

hello i have ordered internet insulation and have made light mistake in apartment number by one number it is same building how I change this ? installation is tomorrow

lorenzo
lorenzo

lorenzo

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Hi Lorenzo

Changing the address of an appointment is impossible. If there’s a mistake in the address where the technician is going, you’ll have to cancel that order, and start over with the correct address.

source: https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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Other answers

Hi Lorenzo

As mentioned, you cannot correct the address mistake.

You must cancel the pending appointment for your current order. Then restart a new order for the subscription activation.

Also do not forget to use a referral code if you are a new customer.
If you need a referral code, there is a list here:
https://community.fizz.ca/questions/2198337-place-referral-codes
You can choose mine or the code of someone who has helped you. =)
To be transparent, both parties will receive the $50 bonus credit once you have paid your second bill.

Regarding your first cancelled order, you will be refunded automatically. If you wish to receive it quicker, you may contact Fizz support for this: https://fizz.ca/en/contact-us