Answered question

Sim card problem with new phone

Unlocked new phone says it is locked and my fizz sim card already activated with my previous phone won't work on the new phone.

Hi Costance

What message do you have in the phone?

The Fizz's SIM can be inserted in any compatible phone, you do not need to take any action for the SIM

Info about locked phone

You can also contact customer support by chat

1- Click on this link:
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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User level
5000 / 5000

Hello Constance,

We're so sorry to hear about this. I checked your account and saw that you've reached us regarding this matter and one of my colleagues has already further helped with it and informed this device is currently still locked. It will be needed to contact the mobile provider who supplied you the phone, in order to have it unlocked. You will find all the necessary information on the FAQ Mike provided "How do I unlock my phone".

If you need additional assistance, for all the information on how we can be reached you can check our page:

Have a wonderful day!