Answered question

Issues changing from Virgin to Fizz?

I currently have Virgin internet. It sucks a lot and I finally decided to change.

So I had a self-install scheduled for today. I was expecting a technician to drop the modem at my door and I would install it. Instead, there was a knock at the door and the technician entered as soon as I opened it. Explaining nothing, he walked into my apartment and looked all around. Then he said he'd be back, and left.

A few minutes later he came back and said that it can't be installed. He said that I have the wrong cable, and he can't install it. I asked what I should do? Why it cant be installed? What I'm supposed to do now?
He just said he can't do it and left. Great. Helpful.

Note: I live on the middle floor of a 3 level six-plex. There is no cable-room as some big buildings have. I had virgin internet installed when I first moved in - and although it took a long time for that to be completed, the technician was able to figure everything out.

I am trying to find out what happened, what I need to do next, where I go from here?

I tried to chat with someone from Fizz, but the chat options are not appearing. I have tried different browsers, no help. In one instance I got the ? button to appear, but no options came up when I clicked on it.

I tried messaging Fizz on FB chat, but it has been almost an hour without a reply.

Markus
Markus

Markus

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Whizz
Whizz

Whizz

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Team

Hello Markus,

We're truly sorry to hear about this situation. I took a look at your account and I see that you were able to reach us regarding this matter and one of my colleagues has already further helped with it, I also see the appointment has been rescheduled for December 30th, between 12-17. You are also able to see this by going to My Plans - Manage Plan - Appointments.

For information on how to view this on your account and more details regarding the technician's visit, you can check our page: https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...

We appreciate your understanding and if there's anything in addition we can further assist with, please don't hesitate to contact us: https://fizz.ca/en/contact-us

Have a wonderful day!
-Ioana

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MichelP
MichelP

MichelP

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Markus,
During Holidays,
You can send a message to Fizz by messenger.
They will answer you later.