Answered question

Fix my bloddy problems?

My account is frozen, yet my bank account shows that a payment was made? Why is that?

Angus
Angus

Angus

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Hello Angus,

We sincerely apologize for this situation. I verified your account and I see that indeed the payment passed successfully, however the system hasn't processed yet the reactivation of the services. In this case, I kindly want to inform you that I have created a ticket and escalated your situation to our technical department, so they can make the necessary verifications and solve this.

Rest assured that as soon as we have an answer from them that everything's in order, you will be notified via the e-mail address attached to your account.

Thank you for your patience and understanding and if you need further assistance, please don't hesitate to let us know:  https://fizz.ca/en/contact-us

Have a wonderful day!
-Ioana

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Other answers

Hi Angus

Sorry you are having issues, here we are users, did you try to reboot the phone?

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page