Can I have a technician?
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Hi Hanadi
Sorry you are having internet issues.
Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.
Check the led status lights on the modem. If one of the 2 arrows is off or flashing this means that you have a problem with the signal, the coaxial cable can be a problem in your sector. For this kind of problem, you must contact Fizz support.
Also please check your Fizz account to make sure your plan payments are up-to-date.
If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
Be aware that you may need to redo the modem configuration.
More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If the problem continues, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.8 -
Try to unplug your modem first for a while and see if this fix the problem. Otherwise you can contact the fizz support team from your account or through Facebook.6
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Hello Hanadi,
We're truly sorry to hear about this situation. I checked your account and the plan is active and in good standing, there are also no maintenance works carried out in your area. All your modem signals are looking great as well.
I kindly recommend in this case to follow the manipulations Fizzy provided. Based on what I see in my tools, I also advise disconnecting all your devices from the network, reboot each and every one of them, and then reconnect them to your Wifi. Should there still be a situation after this, I kindly invite you to contact us on any channel you'd prefer, with as many details as possible with the Wifi situation encountered: https://fizz.ca/en/contact-us
Have a great day and happy holidays!
-Ioana4
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