Answered question

Where is the installer ?

My installation was scheduled between 7.30 and 12pm and it’s 12.35 pm. I have not received any news from Fizz.
When is the installer coming ?

Maxime
Maxime

Maxime

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Maxime

If the technician do not show up today you need to take a new appointment starting from tomorrow

1- Log into your account and go to Manage plan.
2- Click on Appointments.
3- Here you will be able to see a complete list of all your past and future appointments.
4- Scroll to the appointment you wish to modify.
5- click on Reschedule.
This will open the booking interface. Select a new day and time slot and click Save.

Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...

You can also contact the support to let them know

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

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Other answers

I would suggest you contact fizz support, they are the one who will know where is the installer and when can be an expected time of arrival.

Hope for you it can be resolved before end of day.

Hello Maxime,

Thank you so much for your message and we're truly sorry to hear the technician was unable to make it within the appointed time. I checked your account and saw the moving appointment appears as completed, it's possible he was a bit late if the previous appointments took a little bit longer than expected.

We highly appreciate your understanding and if you need additional assistance, please don't hesitate to let us know: https://fizz.ca/en/contact-us

Have a wonderful day and happy holidays!
-Ioana