Fizz says payment declined, but my bank says payment was posted to my credit card?

Benjamin W.
Benjamin W. Posts: 1 ✭✭
I got an email from Fizz saying my payment declined was declined on the credit card that I have been using to successfully pay them for nearly 2 years. Called my bank to check and they say my payment was posted to my credit card already. Whats the problem Fizz? Nothing has changed.

Answers

  • Hi Benjamin,
    Many customers received a similar email since yesterday.
    I think that checking with your bank was the best thing to do.
  • TATIANA Z.
    TATIANA Z. Posts: 1 ✭✭
    Hi, I just got the same email from Fizz. I can’t find any email or phone number to communicate with customer service. Anybody knows it? Thank in advance.
  • Fizzy
    Fizzy Posts: 10,819 ✭✭
    Hi

    It seems an issue with Fizz payment system

    Please logon your Fizz account to check the latest payment transaction history.

    If the issue is not resolved, you can contact Fizz support by chat:
    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page
  • Andrej
    Andrej Posts: 123 ✭✭
    It was a technical problem, should be fixed now
This discussion has been closed.