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I received email from you, saying that my payment fail. My credit card is in good order. What should I do?

Payment problems

Alex
Alex

Alex

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Hello Alex,

We're sincerely sorry to hear this. Checking your account, I see the payment passed successfully today for your plan and it appears active and in good standing. You are also able to see that the payment was successful by going to My Plans >> Transaction History. For more information on how to check your transactions, you can take a look at our page: https://fizz.ca/en/transaction-history As Legandir mentioned as well, when it comes to payment situations it's a good idea to update your payment method, so that the system can successfully trigger it the second time. More useful information can be found on our page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

In order for everything to work smoothly, I suggest rebooting the modem by unplugging the power cable from it and from the electrical outlet, make sure all the lights on the modem are off, wait 10-15 seconds and then plug the modem back at both ends.

Thank you so much and I wish you a lovely day,
-Ioana

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