Home Internet require reboot of modem every day?

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Nicolae G.
Nicolae G. Posts: 1 ✭✭
in Internet
My modem is crashing

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  • Mike
    Mike Posts: 20,747 ✭✭
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    Hi Nicolae

    Did you already try to reset your modem?

    If any changes have caused a problem, you can factory reset your modem at any time. 
     
    Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds. 
     
    Once your modem has restarted, follow the same instructions as when you first installed it. 
     
    IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .) 
     
    The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).

    You can also contact customer support by chat

    1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
  • Whizz
    Whizz Posts: 19,154 admin
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    Hi Nicolae,
    I checked under the account on file but I couldn't find any related Fizz Home Internet plan.
    I'm sorry to learn about the inconvenience you're experiencing.
    In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Andrei
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