in how much time i get my internet again if i just pay

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JUDITH G. #37536
JUDITH G. #37536 Posts: 1 ✭✭
in Internet
i just pay my wifi and i still not having internet in how much time i can have wifi?

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  • Fizzy
    Fizzy Posts: 10,921 ✭✭
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    Hi Judith

    If your service is suspended, you must go on your account to make a manual payment.
    My Plans >> Manage plan >> Payment method.

    You should see the "Make payment now" button. Click on it to make a manual payment.
    Once payment has been made, your service will be restored within 2 hours.
    Some have reported up to 4 hours.

    Meanwhile, please try restarting your device modem.

    In case of a problem, you can contact customer support by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • marilou G. #37438
    marilou G. #37438 Posts: 89 ✭✭
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    In 4 hours
  • Marie-Claude C. #37379
    Marie-Claude C. #37379 Posts: 420 ✭✭
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    It usually takes between 2 and 4 hours.
  • Gabriele G.
    Gabriele G. Posts: 167 ✭✭
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    For me it took it about 4 hours. Hope this helps!
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