Is it possible to schedule an appointment before the wifi gets canceled from the former occupants?
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Rémi C. #30307
Posts: 1 ✭✭
in Internet
My friends left the apartment along with the functioning wifi. I cannot schedule an appointment for the setting up of the wifi before their plan is completely done. Is there anyway around this? Can I buy a second hand modem and install it directly after?
Thank you!
Thank you!
16
Answers
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Rémi
If the previous tenant has Fizz, no this is not possible
You can do some work around, but I do not want to suggest something which is not supported
If the previous provider is not Fizz yes you can, and if you need a referral
This is also a good time to join Fizz as they are giving $50 bonus credit to new customers (until January 6 2021).
If you need a referral code, there is a list here:
https://community.fizz.ca/questions/2198337-place-referral-codes
You can choose mine, both parties will receive the bonus credit once you have paid your second bill.9 -
Hi Rémi
To find out if you are eligible for Fizz home internet, you can go here to simulate a registration
https://fizz.ca/en/internet
Select your plan and enter your address. If you are eligible, you can enter your payment information and select an installation date.
On the installation date, the technician will bring the Fizz modem and hook up the cabling into your home. You can consult the overall Fizz guide here: https://fizz.ca/en/internet/how-it-works
Unfortunately it is not possible to transfer an existing plan from one account to another: https://fizz.ca/en/faq/it-possible-transfer-my-plan-another-account
If your friends are already subscribed with Fizz internet, you will have to wait until the existing plan is cancelled before you can register a new subscription at the same address.
With Fizz internet, every subscriber must use the modem supplied by Fizz. Also when a subscription ends, the modem must be returned to Fizz (within 15 days) or the plan owner will be charged $150 + taxes for the modem: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
For any queries regarding your specific address, please contact customer support by chat at any time 24/7:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
4- The green chat bubble should appear after a few seconds in the bottom right corner.9 -
Rémi,
Please, when this plan will be canceled, check the adress on the web site if this service is available.
If you can subscribe do it online and fix an appointment with the technician for your installation.
and dont forget, as new customer, you can subscribe to this Fizz residential internet service and get a bonus of 50$ if you apply a referral bonus.
If you need one, you can choose one on this list:
https://community.fizz.ca/questions/2198337-place-referral-codes9 -
Tough situation. Sorry to hear about it.4
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not a easy one2
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