Answered question

Is it possible to schedule an appointment before the wifi gets canceled from the former occupants?

My friends left the apartment along with the functioning wifi. I cannot schedule an appointment for the setting up of the wifi before their plan is completely done. Is there anyway around this? Can I buy a second hand modem and install it directly after?

Thank you!

Rémi
Rémi

Rémi

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MichelP
MichelP

MichelP

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Rémi,
Please, when this plan will be canceled, check the adress on the web site if this service is available.
If you can subscribe do it online and fix an appointment with the technician for your installation.
and dont forget, as new customer, you can subscribe to this Fizz residential internet service and get a bonus of 50$ if you apply a referral bonus.
If you need one, you can choose one on this list:
https://community.fizz.ca/questions/2198337-place-referral-codes

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Other answers

Rémi

If the previous tenant has Fizz, no this is not possible

You can do some work around, but I do not want to suggest something which is not supported

If the previous provider is not Fizz yes you can, and if you need a referral

This is also a good time to join Fizz as they are giving $50 bonus credit to new customers (until January 6 2021).

If you need a referral code, there is a list here:
https://community.fizz.ca/questions/2198337-place-referral-codes
You can choose mine, both parties will receive the bonus credit once you have paid your second bill.

Hi Rémi

To find out if you are eligible for Fizz home internet, you can go here to simulate a registration
https://fizz.ca/en/internet

Select your plan and enter your address. If you are eligible, you can enter your payment information and select an installation date.

On the installation date, the technician will bring the Fizz modem and hook up the cabling into your home. You can consult the overall Fizz guide here: https://fizz.ca/en/internet/how-it-works

Unfortunately it is not possible to transfer an existing plan from one account to another: https://fizz.ca/en/faq/it-possible-transfer-my-plan-anoth...

If your friends are already subscribed with Fizz internet, you will have to wait until the existing plan is cancelled before you can register a new subscription at the same address.
With Fizz internet, every subscriber must use the modem supplied by Fizz. Also when a subscription ends, the modem must be returned to Fizz (within 15 days) or the plan owner will be charged $150 + taxes for the modem: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

For any queries regarding your specific address, please contact customer support by chat at any time 24/7:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
4- The green chat bubble should appear after a few seconds in the bottom right corner.

So_AR
So_AR

So_AR

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not a easy one