Answered question

No internet outside Ottawa?

I am a new customer, and after leaving Ottawa area (still in Ontario), i have phone service, but no internet. Does Fizz provide internet outside of National Capital region?

Yulia
Yulia

Yulia

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31 / 100
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Fizzy
Fizzy

Fizzy

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4
5000 / 5000
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Hi Yulia

If you have phone service, but not mobile data, please make sure your phone’s APN has been correctly configured. It is also mentioned in the link provided by Mike: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th...

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Other answers

Mike
Mike

Mike

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Yulia

you need to enable the data roaming and you need to have the Canada Plan

Or you need to have money in the Fizz's wallet or a traveling data addon

In this guide you will find the detailed informations

https://fizz.ca/en/faq/im-travelling-outside-my-coverage-...

Yulia
Yulia

Yulia

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I did enable roaming, still no internet :-(.
I do have Canada plan.
I am not traveling abroad, why buy an addon? I am in Toronto, isn't it covered in subscription area?

Mike
Mike

Mike

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4
5000 / 5000
points

Yulia

If you have a Canada Plan you are ok, did you try to reboot the phone?

Can you check if the network operator is in automatic?

You can contact Fizz support by chat for help

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Yulia
Yulia

Yulia

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points

Thank you Mike,
I did reboot my phone, still no internet :-(
And yes, the network is set to "automatically select"

Sergii
Sergii

Sergii

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1
213 / 750
points

Dear Yulia
Can you look at this guide https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-m... and carefully check all points, especially activate mobile roaming data and verify APN settings?
Best regards,

Yulia
Yulia

Yulia

User level
Level
0
31 / 100
points

Had to change all my APN settings, and have internet now, thank you all for your help!!!