No internet outside Ottawa?
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Answers
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Yulia
you need to enable the data roaming and you need to have the Canada Plan
Or you need to have money in the Fizz's wallet or a traveling data addon
In this guide you will find the detailed informations
https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options10 -
I did enable roaming, still no internet :-(.
I do have Canada plan.
I am not traveling abroad, why buy an addon? I am in Toronto, isn't it covered in subscription area?8 -
Yulia
If you have a Canada Plan you are ok, did you try to reboot the phone?
Can you check if the network operator is in automatic?
You can contact Fizz support by chat for help
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
4- The green chat bubble should appear after a few seconds in the bottom right corner.7 -
Thank you Mike,
I did reboot my phone, still no internet :-(
And yes, the network is set to "automatically select"7 -
Hi Yulia
If you have phone service, but not mobile data, please make sure your phone’s APN has been correctly configured. It is also mentioned in the link provided by Mike: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet#85 -
Dear Yulia
Can you look at this guide https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why and carefully check all points, especially activate mobile roaming data and verify APN settings?
Best regards,5 -
Had to change all my APN settings, and have internet now, thank you all for your help!!!7
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