Answered question

No coaxial câble inside

M'y adresse on the site Says i can have internet but theres no coaxial câble inside the house, theres just the one that goes in the Bell box. Will the tech get the cable from the street to the house?

Dayvid
Dayvid

Dayvid

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Level
0
2 / 100
points
Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi Dayvid

To find out if you are eligible for Fizz home internet, you can go here to simulate a registration
https://fizz.ca/en/internet

Select your plan and enter your address. If you are eligible, you can enter your payment information and select an installation date.

As Mike suggests, once your appointment has been made, you can contact Fizz support to inform them that the installer may have need more time to complete your appointment as new wiring will be required.

On the installation date, the technician will bring the Fizz modem and hook up the cabling into your home. You can consult the overall Fizz guide here: https://fizz.ca/en/internet/how-it-works

You can Live chat with support at any time 24/7:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Dayvid

Yes, but after taking the appointment I will contact the support. In this way they can add a note in your file for the cable installation which is included


This is also a good time to join Fizz as they are giving $50 bonus credit to new customers (until January 6 2021).

If you need a referral code, there is a list here:
https://community.fizz.ca/questions/2198337-place-referral-codes
You can choose mine, both parties will receive the bonus credit once you have paid your second bill.

MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Dayvid,
Does the câble of Videotron is available in the area where you area?
If yes, you'll be able to subscribe to a Fizz residential internet plan.
If it is a new plan, you can apply a referral bonus from a friend and get 50$ of rebate after doing your second payment.
see:
https://community.fizz.ca/questions/2198337-place-referral-codes

When you will subsribe to this new plan online and fix the day of your installation with the technician;
Please, chat after with the Fizz customer service to inform them that no coaxial câble is installed in your building. It will take more time for the technician to do your installation.