Answered question

Password change

I just changed my wifi password and it doesnt work. The new one of the previous one osnt working

Joanie
Joanie

Joanie

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Hi Joanie

Probably you make a typo like using a capital letters

Did you try to forget the previous Wifi?

you can factory reset your modem at any time. 
 
Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds. 
 
Once your modem has restarted, follow the same instructions as when you first installed it. 
 
IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .) 
 
The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).

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Other answers

Fizzy
Fizzy

Fizzy

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Hi Joanie

If any changes have caused a problem, you can perform a factory reset of the Fizz modem as Mike suggests.

Using a pointy object like a paper clip, press and hold the button behind the Wi-Fi modem for at least 10 seconds.

If any problems, you can contact customer support by chat at any time 24/7:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Olivier
Olivier

Olivier

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Thanks for the question

Joanie,
If you have forgotten the password,
You must do a reset of your modem.
With a needle, hold on the reset button of the modem 35,40 seconds back in the center of the modem. Released it after and wait 2,3 minutes to see the return of the modem's lights.
If your computer is directly connected to the modem with an ethernet câble, you'll see on the screen: Easy connect
Types twice the factory password (indicated back of the modem).
Your internet connexion is supposed to work 100% well.
After, connect all of your devices on your wi-fi network with the same password.

Sergii
Sergii

Sergii

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Hello Joanie!

If you have a laptop you can just connect notebook and Wifi modem with ethernet cable included in the starter kit and then:
1- Open a web browser and navigate to 192.168.0.1
2- Connect using the following information:
Username: cusadmin
Password: xxxxxxxx (enter the new password you selected during initial configuration)

3- Navigate to the following section to make changes:

4- Wireless → Basic Settings → 2.4GHz → set a password at the bottom left

5- Enter a password and click on "Save Changes" button
If you have no laptop you can only reset the modem.