Answered question

Moving, change of plan, etc?

Hi! I've been trying to get to the chat to FINALLY sort this thing out and nothing works. Here it goes:

  • I've plan my moving a month ago, changed my plan, changed my address
  • The technician came yesterday, I have my wifi, everything's fine
  • The new owner of my last place STILL can't create her account because it says I still have my account at this place, but I did everything. Is there something missing?

Émya
Émya

Émya

User level
Level
0
13 / 100
points

Hi Émya

Probably the technician did not completed the paper work right away

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble should appear after a few seconds in the bottom right corner.
3- Click on it and click on chat

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Other answers

Hi Émya

Can you verify on your account that your internet plan has the correct address?

There seems to be some sort of delay. I hope it will be resolved by itself, perhaps tomorrow.

Émya
Émya

Émya

User level
Level
0
13 / 100
points

1) The internet is at the correct adress
2) On my fizz account it says I missed my appointment and I need to reschedule but I have my wifi and, clearly, had my appointment
3) I was supposed to have a higher plan but it didn't changed and my old adress is still there even if I changed it and it was clear in my moving process
4) The girl is waiting after it for a month now and she just want to create her account but since Fizz seems to not complete my moving process it's really long and frustrating for her
5) Been trying to chat with them for an hout now, the chat doesn't appear anywhere

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Émya,

I have just replied to you on Facebook Messenger and I have created the ticket so that our technical team will solve the situation encountered.
As soon as we will have an answer from them you will be notified by e-mail address.

If you need anything else, you can reach us any time at https://fizz.ca/en/contact-us

Thank you very much for your understanding and patience.

Have a wonderful day!

Adelina