Hello jason,
I am sorry to hear about the unpleasant situation.
Regarding such matter, please reach us directly by Facebook Messenger/ WhatsApp/ Apple Business or our live Chat through the site with a few photos of your modem.
To reach us directly, please click on the question mark in the bottom right corner on the link bellow:
https://fizz.ca/en/faq/none-my-devices-can-access-interne...
Thank you for your understanding.
Have a good day.
Catalin
