Jonathan
This is very strange, here we are users, you need to contact the Fizz’s support and your financial institutions
You can contact Fizz support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for...
3- The green chat bubble should appear after a few seconds in the bottom right corner.
