Answered question

My phone is blocked and there's no service from two days

My phone is blocked and there is no service from 2 days ago plz answer me

sulaiman
sulaiman

sulaiman

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Level
0
3 / 100
points

Hi Sulaiman

Try to check the payment history to see if your payment was correctly processed and/or contact the credit card institution

Did you try to reboot the phone or try the SIM in an other phone?


To see a list of all your Fizz transactions:

1- Go to My Plans in your Fizz account.
2- If you have more than one plan, choose the plan you wish to see transactions for.
3- Scroll to the bottom of the usage summary and click on Transaction history.

If you need to add a new credit card
1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6- Then, select the payment method you no longer want to us, and click on Delete.

If you associate a new credit card with your plans, you can also force the payment
My Plans - Manage Plan - Payment method - Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.

In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

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Other answers

PierDuc
PierDuc

PierDuc

User level
Level
2
1529 / 2000
points

Hi Sulaiman,
If you still cannot figure out what the problem is, you should contact Fizz support, they are there to help you.

Kyle
Kyle

Kyle

User level
Level
1
423 / 750
points

I would chat with Fizz about this. Facebook messenger works best for me when i have to reach them.

sulaiman,
Do you know why your mobile plan is blocked?
Does the montly payment has been made?
Maybe, you need to update your method of payment.
Please see this:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-...
If you need help, click on the green interrogation point down to the right of the page and choose to click on the green chat bubble.
A new chat window is opening and you'll be waiting for a chat session with Fizz.

Is

LemonHead
LemonHead

LemonHead

User level
Level
3
3461 / 5000
points

We don't really have enough information to pin point the solutions for you. I would contact support and give a bit more detail on this situation. They should be able to help you out.

Contact Fizz through Facebook, it is not clear if it is a phone (hardware) problem or an account related problem (did your last payment went through?)

Olivier
Olivier

Olivier

User level
Level
4
5000 / 5000
points

Thanks for the question