Answered question

Moving - Can I Access Internet Before Technician Arrives?

Browsed the hub and seen varying answers. I'm a current Fizz user. Moving on the 28th. Earliest available technician visit is Jan 12. Naturally I can't be without internet for 14 days (my wife and I both work from home).

I'm familiar with connecting to Fizz. I have the modem and the cable. Also, luckily, the current tenants of the house we bought are subscribed to Videotron internet.

1. Would I be able to plug in and have access before the technician makes their visit?
2. I've specified the last day of my internet at my current address is the 28th. Does this mean service will be paused until the tech arrives, or will they immediately transfer it to the new address?

I am also watching to see if there will be any openings in the schedule for the 28th, but am not hopeful. I really don't want to inquire with other vendors, as Fizz has been great for us.




User level
53 / 100

Hi Anthony

You seem to be doing everything correctly.
1. On your actual moving day, bring the modem with you. Your service should work since the line at your new place is already working. However please don't specify a different/earlier date to stop service as you may lose internet service during the gap period.
2. I think you need to select the earliest moving date possible. As you are doing now, you can check back regularly on the site for an earlier appointment.

Please do contact customer support by chat to confirm your situation:
1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Any ad blockers in your browser should be disabled.
3- Click on this link:
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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