Answered question

Download speed going up and down?

My download speed which is normally 1.5 mpbs goes from this to 0 from times to times (and then it goes back to 1,5) when i try to download something. I use ethernet and i already tried rebooting my modem and disabling bandsteering.



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2 / 100

First, try to reboot the modem and preferably do a speed test with an ethernet câble connected to the modem.
Also, you can do a factory reset of your modem.
With a sharp object, hold on the reset button 35,40 seconds back in the center of the modem, released it after.
Wait 2,3 minutes until you are seeing the lights of the modem coming back.
If your computer is connected to the modem with an ethernet câble,
you'll see on the screen: Easy connect

Types twice the factory password back on the modem.
Your internet connexion is supposed to be 100 functionnal.
You can do a speed test.
Then, connect all of your devices to your wi-fi network with the same password.

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Other answers

Hi Dan-Tan

Did you try from different servers?

Try to reboot the modem

Did you try a speed test with the Fizz App, in order to exclude the problem with the computer?

Did you try to change the ethernet cable?

If any changes have caused a problem, you can factory reset your modem at any time.

Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds.

Once your modem has restarted, follow the same instructions as when you first installed it.

IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .)

The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).

You can always contact the customer support by chat:

1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Any ad blockers in your browser should be disabled.
3- Click on this link:
4- The green chat bubble should appear after a few seconds in the bottom right corner.