I cant connect to service?

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bruce H. #37295
bruce H. #37295 Posts: 1 ✭✭
in Internet
I just paid my bill and got confirmation payment accepted yet i can not connect. Why?

Answers

  • Mike
    Mike Posts: 20,745 ✭✭
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    Hi Bruce

    Your was a late payment?

    If this is the case
    Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

    Did you try to reboot the modem?

    You can always contact the customer support by chat:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Click on this link: https://fizz.ca/en/faq/i-cant-send-or-receive-multimedia-text-messages-why
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Hi, bruce
    It takes at least 2 hours to get again your Fizz service.
    I hope this morning, you are able to use it.
    If you are occuring the same problem, please, contact the Fizz customer service by chat with your mobile plan.
  • Whizz
    Whizz Posts: 19,150 admin
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    Hello Bruce,
    I have verified your account and see that the payment for the internet plan passed indeed and the plan is fully active.
    Can you please restart your modem, and let us know if everything is in order.
    Here you can find how to contact us: https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
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