Answered question

Why won't my modem go online? It was fine today and payments are up to date.

My modem decided to be offline and won't work anymore. I unplug it and waited several times.

Catherine
Catherine

Catherine

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Hi Catherine,
I can see that following the investigations we ran after you contacted us, an appointment was scheduled for Saturday, December 19th, between 12:00-17:00 for a technician to come and remedy this for you.

Have a good one!

Andrei

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Other answers

Hi Catherine

You can try restarting your modem.

Please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in both ends, preferably to fully unscrew from both sides, then connect it back in to make sure it is properly connected. If the issue still persists, please take a look over the link below which has a few useful tips as well:

https://fizz.ca/en/faq/none-my-devices-can-access-interne...


Sorry to hear that your are having internet problems.

Here you can find some Fizz's troubleshooring guides:
If the speed is below expectation, read these FAQ:
1- https://fizz.ca/en/faq/i-connected-my-device-using-networ...
2- https://fizz.ca/en/faq/i-connected-my-device-using-networ...

If you have problems with the internet stability, read these FAQ:
1- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...
2- https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-mak...

If your problem persis after having followed the guide, you can contact Fizz support by chat:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca (THIS IS IMPORTANT)
2- Open any of the Fizz FAQ help links above
3- The green chat bubble should appear after a few seconds in the bottom right corner.