Answered question

How to activate sim card ?

My dad bought his sim card and didn't wait to get the confirmation email from his old mobile device before putting in his new sim card. Is there a way to reactivate the same sim card ? It says that there is already a user on that specific fizz sim card.



User level
1 / 100

Hi Emmi,
Sure thing, we can help you to reactivate the same SIM card under his plan.
Just contact us on chat as we will need a few personal information in order to do so.

Please provide us with the activation code for the new SIM card and with a picture of an ID piece where I can see his name and Canada home address. This will enable us to verify his identity and change the SIM card on his account from our end.

You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
You just need to access an FAQ(link), scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
Here you can find more information about how you can do that:

Thank you for your consideration.


Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Emmi you need to contact fizz for more help.
To reach Fizz
First, connect to your fizz account. And click on a help page as
Wait a few seconds to see the green bubble down to the right of the page.
When you see it, click on it.
You will have to choose to use messenger whatsapp or chat. If chat is not available wait or choose messenger.
Please, desactivate the ad blocker on your browser.
And patience...

It sounds like your dad wants to create a Fizz mobile plan by transferring his number from another provider? What confirmation email are you referring to?

If he made the port transfer request along with the plan activation, but the transfer has failed. He can contact Fizz support to retry the transfer request again.

If he activated a Fizz plan and forgot to port his number over, he would have to unsubscribe from that plan. Once that plan is cancelled, he can reuse the Fizz SIM card (there might be a waiting period) to activate a new Fizz plan.