Answered question

Internet stopping QC St-Jean

My internet won't stop bugging and leaving but I work/study from home.

Pierre
Pierre

Pierre

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Whizz
Whizz

Whizz

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Team

Hi Pierre,
Would you be so kind as to what are you referring to by the Internet being buggie, do you have speed issues, disconnections or cut-offs?
I checked on your account and on your connection signals where I can see that they are within the optimal parameters.
There is no incident or maintenance work being performed in the area that could've caused the disruption.
Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?

Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 15 to 20 seconds, then let the modem reboot itself and test the connection.

You could also check our link here for more helpful tips on how you might remedy this:
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...

Thank you very much for your understanding.
Have a good one!

Andrei

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Other answers

Zorrino
Zorrino

Zorrino

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Hi Pierre,
1) Test your internet access with another browser, software or application from the following list

Google Chrome, Microsoft Internet Edge (Explorer), Mozilla Firefox, Apple Safari, etc.

2) If possible, try plugging another device into your Wi-Fi modem. If the second device can connect to the Internet, then there is a software or hardware problem with the first device. Refer to the manufacturer of the device in question or to a specialist to resolve this situation.

3) Restart your Wi-Fi modem by following the following steps

-Unplug the power cable from your Wi-Fi modem.
-Make sure all modem lights turn off when unplugged.
-Wait ten (10) seconds.
-Reconnect the modem. Allow up to three (3) minutes for your devices to reconnect to your Wi-Fi network.

After trying all of these steps, if nothing works, I think it's best to contact Fizz customer service. Here's how to do it:

Chat with customer service is available 24 hours a day, 7 days a week.

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- Go to the site https://fizz.ca/en/faq/resolving-issues
4- The green bubble should appear at the bottom right of the page.

If the chat bubble still does not appear at the bottom of the page on the right after a few seconds, it is because the number of pending sessions is greater than the processing capacity. At that time, leave a message on Facebook Messenger at https://m.me/fizzca. Here is a video tutorial showing how to reach Fizz customer service https://youtu.be/MR3b1ED9UQY I'm sorry if the video tutorial is not in English. When you get to the specified web page, all you need to do is click on EN at the top right of the search magnifier to access the English version of the chat.

In closing, I invite you to click on "Accepted solution" if my answer suits you.

Have a good day! :)

Hi Pierre,
Here, we are users just like you. If you wish to contact Fizz support to report the problem, you will have to first log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Hope your problem is resolved soon.