Answered question

No home internet !!! DNS SERVER NO FOUND

I don't have home internet. DNS server no found. How can help? my wife has exam!!!

Andrei
Andrei

Andrei

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4 / 100
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Hi Andrei

Sorry you are having internet issues.

Did you check the modem led status? If one of the 2 arrows is flashing or off, it means a problem with the cable signal, then you need to check the coaxial cable connection or contact Fizz to check the signal remotely.

If it is a dns problem did you try to use public dns?
Google 8.8.8.8 and 8.8.4.4

You can read these FAQ:
1- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...
2- https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-mak...

If your problem persists after having followed the guides, you can Live chat with Fizz support at any time 24/7:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open one of the help links mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Whizz
Whizz

Whizz

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Level
4
5000 / 5000
points
Team

Hello Andrei,

I have verified your account and I see that you have reached us directly and that my colleagues have provided a few steps that could solve the issue.

Hope everything turned out ok.

Have a good day.

Catalin