Answered question

How to postpone Fizz internet service?

Hello Fizz

I would like to ask you a question related to Fizz internet service. My family with three kids studding at school got a letter from their school board saying that videotron internet service will be installed in our location from December 2020 through June 2021. The internet service for this period of time will be paid by the school board. In this circumstances can we postpone Fizz service up to June 2020 (keep an account but do not have internet) or we have to cancel Fizz in order to have videotron installed ?



User level
1 / 100


You need to cancel it, and return the modem

1- Log into your account and go to Manage.
2- Click on Unsubscribe.
3- Scroll to the bottom and confirm by clicking Unsubscribe.
4- Tell us why you are unsubscribing.
5- Enter the date when you want Home Internet service to end.
6- Click Unsubscribe.
7- On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem.


Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $150 (plus applicable taxes). Detailed instructions will follow.
Other guides

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Hi Osman,
I am not sure why you would have to cancel Fizz. If the school board will pay for Videotron internet service, I guess they would also pay for Fizz internet ?

Hi Osman

As Mike mention, there is no way to hold or postpone your Fizz service.

If you longer need the service, you can unsubscribe and be sure to return the modem.

However before making any rash discussions, do you know what speed and how much bandwidth usage you will be getting from Videotron? Fizz home internet service includes unlimited usage but some services offer limited usage. Be sure your Videotron service will cover all your needs before cancelling with Fizz. Otherwise another option to consider is to adjust/reduce your Fizz home internet plan as needed:

If you have any questions for Fizz, you can Live chat with support at any time 24/7:
1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Videotron uses the same line, so you wouldn't be able to have it assigned to 2 accounts, pretty sure you will have to cancel and the sign-up again once the schoolboard wont pay for videotron anymore