Two days after migration, one of plans still inactive, support doesn't answer, what should I do?
Alexander P. #36865
Posts: 7 ✭✭
I already answered this question here: https://community.fizz.ca/questions/2542989-cards-activation-pending-status-can-use-full
It was marked as resolved but in fact it is not.
My second plan still in Activation Pending status. I cannot buy addons for this plan, cannot modify it, do not see payment per month, but mobile with this number works.
I was hanging in FB chat with fizz bot for 1 day, someone tried to reply to my by saying the same as in the forum: wait 24h, only once, and all the rest time bot was looping same question and answer without providing any value.
I need to make a call from that second account to outside of Quebec, my plan is for Quebec, I wanted to adjust plan - not possible, wanted to buy addon for this plan - not possible.
I'm stuck with Activation Pending status for my second plan and cannot do anything, and support doesn't help me with this situation.
It was marked as resolved but in fact it is not.
My second plan still in Activation Pending status. I cannot buy addons for this plan, cannot modify it, do not see payment per month, but mobile with this number works.
I was hanging in FB chat with fizz bot for 1 day, someone tried to reply to my by saying the same as in the forum: wait 24h, only once, and all the rest time bot was looping same question and answer without providing any value.
I need to make a call from that second account to outside of Quebec, my plan is for Quebec, I wanted to adjust plan - not possible, wanted to buy addon for this plan - not possible.
I'm stuck with Activation Pending status for my second plan and cannot do anything, and support doesn't help me with this situation.
17
Answers
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Alexander
I replied to your previous post
On my experience the best option is to chat with the support
If there is no improvement, you can contact customer support by chat at anytime 24/7:
1- Click on this link: https://fizz.ca/fr/faq/activer
2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it
3- Select chat5 -
Hi Alexander
Sorry you are experiencing issues following activation.
The plan activation issue should be resolved shortly. If the problem continues, please feel free to contact Fizz support again to notify them that the problem is on-going.
In the meantime, to make an outgoing call, if you have access to wifi and/or mobile data, you can install a free VOIP app to make such calls.6 -
Hi Alexander,
Try to file a complaint, it will open a ticket and you will get your answers by email.
https://fizz.ca/en/solutions/complaint5 -
Did you enter the right Account number from the carrier that you are trying to run away from? I had a small typo in my account number and it blocked me from porting for 12hrs. They tell you 24hrs just to be on the safe side.6
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Hi richyinmtl, yes, and that operator already closed my account.6
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Hi, Alexander,
Sorry for this very bad situation with this pending plan.
Your only option is to chat again with the Fizz customer service to get right and supportive answers.2 -
This topi can be closed, issue was resolved after few days by technical team. Thank you everyone.0
This discussion has been closed.