Answered question

My plan says 120mbps but i never reach more than 70

Hey guys,

I have a 120 mbps plan i leave in montreal and i noticed for about a month that whenever i do a speed test i never reach more than 75mbps. i just did a test and its 42 mbps.

How do i get this fixed?

Kevin
Kevin

Kevin

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Fizzy
Fizzy

Fizzy

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4
5000 / 5000
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Hi Kevin

Sorry you are having internet issues.

Does the problem occur with WIFI only or even when you connect directly to modem via Ethernet cable?

Please unplug the Fizz modem from the wall outlet for 2 minutes. Then restart it and try a speedtest using a device connected to the modem by ethernet cable.

If the issue occurs with WIFI only, you may benefit from disabling auto channel selection in your modem admin settings, and selecting a specific channel. You can find which channel is least congested by using a smart phone and downloading a WiFi analyzer app, which will show you the channels of nearby devices.

If the problem continues, you can try factory reset of the modem by pressing and holding down the small button behind the modem for 10+ seconds with a sharp object like paper clip.

Keep in mind that the maximum speed of your plan is the total bandwidth speed shared among all users in your home. If you require higher speed, you can opt to upgrade your plan speed to 200 Mbps.

If there is no improvement, you can contact customer support by chat at any time 24/7:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/i-connected-my-device-using-networ...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Hi Kevin,
I am sorry you are experiencing problems with your internet.
You should be able to get the speed you are paying for.
If Fizzy's good advise don't help, do not hesitate to contact Fizz support, they are there to help.

Hi that can be limited buy the device you use, example I have 60mbps but my a bit old (10 years) samsung r540 reach 40mbpm (the wifi card seems to take that much) but my other gamer laptop reach 68mbps.on a 60 mbps.

Check on many other devices.

MichelP
MichelP

MichelP

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4
5000 / 5000
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Hi, Kevin
Have you tried to do a reset of your Fizz modem?
It can help.
Also, do a speedtest after the reset when one of your device is connected with an ethernet câble to the modem.
You are supposed to get over this speed.
And for the wi-fi, it's sure it will be less.

Sergio
Sergio

Sergio

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3
3663 / 5000
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The top speed can rarely be obtained on wifi because of modem and other circumstances.
On the other end if you connect a computer directly with cable you should obtain your maximum speed.
And after all try and test there is still fizz support for your help.

Good luck !