My sim card stopped working

Is my sim card all of a sudden defective? Please help I need a phone

Answers

  • Mike
    Mike Posts: 20,643 ✭✭
    Lucas,

    Why do you think that the problem is the SIM?
    Are you sure that the problem is not something else? Can you give us more informations?
    Can be a phone problem, a payment or anything else.

    If you are sure, you can buy a new SIM and replace it
    Replace my SIM card ((My plans > Manage > Change SIM card).

    Source: https://fizz.ca/en/faq/found-mobile

    You can buy the SIM from a couche tard
    https://fizz.ca/en/couche-tard-sim

    But call them before to be sure that they still have them.


    You can also contact customer support by chat:

    1- Click on this link: https://fizz.ca/en/faq/found-mobile
    2- The green chat bubble should appear after a few seconds in the bottom right corner.
    3- Click on it and click on chat
  • Fizzy
    Fizzy Posts: 10,819 ✭✭
    Hi Lucas

    Before replacing anything, please try a SIM card swap with another working phone.

    This will help to determine whether there is a hardware issue or problem with the service.

    If the SIM is not working, please also check your Fizz account to ensure plan payment is up-to-date.

    If the problem continues, you can Live chat with Fizz support at any time 24/7:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open any one of the help links mentioned by Mike from Fizz Solution Hub.
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
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