Answered question

My sim card stopped working

Is my sim card all of a sudden defective? Please help I need a phone

Lucas
Lucas

Lucas

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Fizzy
Fizzy

Fizzy

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4
5000 / 5000
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Hi Lucas

Before replacing anything, please try a SIM card swap with another working phone.

This will help to determine whether there is a hardware issue or problem with the service.

If the SIM is not working, please also check your Fizz account to ensure plan payment is up-to-date.

If the problem continues, you can Live chat with Fizz support at any time 24/7:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open any one of the help links mentioned by Mike from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Lucas,

Why do you think that the problem is the SIM?
Are you sure that the problem is not something else? Can you give us more informations?
Can be a phone problem, a payment or anything else.

If you are sure, you can buy a new SIM and replace it
Replace my SIM card ((My plans > Manage > Change SIM card).

Source: https://fizz.ca/en/faq/found-mobile

You can buy the SIM from a couche tard
https://fizz.ca/en/couche-tard-sim

But call them before to be sure that they still have them.


You can also contact customer support by chat:

1- Click on this link: https://fizz.ca/en/faq/found-mobile
2- The green chat bubble should appear after a few seconds in the bottom right corner.
3- Click on it and click on chat