New install. Cannot log onto the wifi?

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Jennifer J. #36928
Jennifer J. #36928 Posts: 1 ✭✭
in Internet
I just got installed the modem and decided to do auto installation. I see my network on the available networks but when i put the code, Wifi not working it says it is the wrong password! I tried entering the IP code does not work on my laptop or phone

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  • Mike
    Mike Posts: 20,727 ✭✭
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    Hi Jennifer
    did you try to scan the QR code to see the password

    Pay close attention to characters that are similar, such as O and 0, as well as I and 1.

    Source: https://fizz.ca/en/faq/how-install-my-wi-fi-modem

    You can contact Fizz support by chat:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Fizzy
    Fizzy Posts: 10,901 ✭✭
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    Hi Jennifer

    The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).

    If the Wi-Fi is not working, you can factory reset your modem at any time.

    Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds.

    Once your modem has restarted, follow the same instructions as when you first installed it.
  • Whizz
    Whizz Posts: 19,102 admin
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    Hi Jennifer,
    Please make sure to use the Default Wi-Fi key from the back of the modem and also keep in mind that that the I in FIZZ could be a lowercase L instead of an uppercase i.
    More helpful details can be found here:
    https://fizz.ca/en/faq/how-can-i-recover-my-wi-fi-password
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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