Answered question
I just got installed the modem and decided to do auto installation. I see my network on the available networks but when i put the code, Wifi not working it says it is the wrong password! I tried entering the IP code does not work on my laptop or phone
Did you find this useful ?
0% of users found this answer useful
Other answers
Hi Jennifer
The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).
If the Wi-Fi is not working, you can factory reset your modem at any time.
Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds.
Once your modem has restarted, follow the same instructions as when you first installed it.
Hi Jennifer,
Please make sure to use the Default Wi-Fi key from the back of the modem and also keep in mind that that the I in FIZZ could be a lowercase L instead of an uppercase i.
More helpful details can be found here:
https://fizz.ca/en/faq/how-can-i-recover-my-wi-fi-password
Thank you very much for your understanding.
Have a good one!
Andrei
