Answered question

Ive got no internet connection from my modem

How can i get internet working



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Hi Gabriel,
Thank you very much for reaching out to us with this situation.

I understand and I'm sorry for the inconvenience.
I checked on your account and on your connection signals where I can see that they are within the optimal parameters.
There is incident or maintenance work being performed in the area that could've caused the disruption.

Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?

Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 15 to 20 seconds, then let the modem reboot itself and test the connection.

More helpful details can be found here:

Thank you very much for your understanding.
Have a good one!


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Other answers

Hi Gabriel
If your new billing cycle was due in this days, you should also check the transaction history to validate that the payment was processed.
Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector. Turn off the modem, disconnect the coaxiale cable, wait 2 minutes, connect the coaxial cable, reconnect the power cable, wait 2 minutes and try to connect. If this does not help it can be a problem in your sector.
Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?
This guide can help you out:
You can also contact customer support by chat

1- Click on this link:
2- The green chat bubble should appear after a few seconds in the bottom right corner.
3- Click on it and select chat