Payment refused but receipt said approved

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Guillaume T. #36852
Guillaume T. #36852 Posts: 2 ✭✭
in Internet
Why is it so hard , ok ure 100% internet but if we all join together to the crtc we can have you closed. Make it simpler , I need this service to work so if payment is refused I need support. Covid changed everything. Time for you guys to change too.

Answers

  • Mike
    Mike Posts: 20,727 ✭✭
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    Hi Guillaume

    Sorry for your problem, here we are clients like you

    you can contact Fizz support by chat

    1- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    2- The green bubble with the question mark should appear in bottom right of the page
    3- Click on the green bubble and select chat or any other option (only the chat is synchro)
  • Anthony2
    Anthony2 Posts: 62 ✭✭
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    Chat fizz and get refund.
  • Guillaume T. #36852
    Guillaume T. #36852 Posts: 2 ✭✭
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    No message from them, payment wasnt taken on the card. Service suspended. Fizz is great up until u have a small issue and it become a major issue. This is garbage im so angry I think ill go back to my old provider. I just camt believe they have the right to operate. This is just non sense
  • Whizz
    Whizz Posts: 19,105 admin
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    Hi Guillaume,
    I can see from my end that the payment for your Internet plan was successfully taken today approximately 2 hours ago and your Fizz Home Internet connection should be back up and running soon if it isn't already.
    I understand the situation you went through and I'm sorry for the inconvenience caused.
    If you require further assistance, please don't hesitate to contact us.
    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You just need to access an FAQ(link), scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
    Here you can find more information about how you can do that:
    https://fizz.ca/en/contact-us
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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