Why i can't set an installation ?

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Malvin
Malvin Posts: 1 ✭✭
in Welcome and join
So I tried opening a new account this morning but when I try to pay my initial payment I'm trapped in an infinite loading loop, I tried on 3 different devices with different internet can you guys look into this please ?

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  • Mike
    Mike Posts: 20,727 ✭✭
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    Malvin

    do you have a specific error?

    From your message it seems that you already have an account therefore you know the rule on the credit card.

    You can use a Visa or MasterCard credit card to pay for your Fizz plans.
    - including Visa or MasterCard prepaid cards which accept recurring payments
    - including also Debit MasterCard or Visa Debit card

    Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted.
    Foreign credit/debit cards are not all accepted.
    You also cannot use the funds from your Fizz Wallet to pay for your monthly plan.

    You can always contact the support for this kind of problem, here we are users

    You can contact customer support by chat:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open https://fizz.ca/en/faq/what-payment-methods-can-i-use
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
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