Answered question

Why can't accept the Plastk credit card?

Fizz says the error I am facing with adding my VISA credit card is with the provider, Plastk. However Plastk says Fizz should have no problem adding it as a credit card. I don't know what else to do, I have even provided Fizz with a number and name at Plastk to contact to resolve this, and they won't, but invite me to post to the Fizz community, which I'm doing here.

The error: I use Add Credit Card, enter all the details of the credit card, and it says "There was a processing error. Please try again". Please see attached image.

I've had this problem for over a week, and have been given every excuse by Fizz, so before you add them as a response, I'll list them out:

  • yes I have opened a case with Fizz, and they have asked me to 1) try again, and 2) check with the credit card provider;
  • yes, the details and the billing address is EXACTLY as it appears with my credit card. I've even copied and pasted straight from my account with the credit card;
  • yes, the credit card company accepts recurrent billing; and no they are not a Vanilla credit card provider;
  • yes, I have tried from a different browser, different computer, on my mobile.

Maybe the problem is that Plastk is a very new credit card provider?

How can I proceed? I've been disappointed with how Fizz is handling this, and have contacted them 3 times to resolve this. They don't seem to want to continue, they haven't even asked my credit card details to try this themselves, and don't seem to have contacted the credit card provider.

Douglas
Douglas

Douglas

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Hi Douglas

Sorry you are having issues getting your credit card to be accepted by Fizz.

Fizz payment processing can be finicky especially with newer cards. If you have already opened a case ticket with Fizz, they should be getting back to you regarding the usage of this card. In the meantime, can you use another card to get your service going or to avoid having your service disrupted?

More info here: https://fizz.ca/en/faq/what-payment-methods-can-i-use

These prepaid cards will work:
https://www.koho.ca/
https://www.theperfectgift.ca (they do charge a small fee)

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Douglas
Douglas

Douglas

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@Fizzy The case was replied to: to check with the provider. No, I have no other credit card.

huh. Plastk doesn't work, but koho and Perfect Gift prepaid cards do, even though Fizz says prepaid cards don't work? Odd.

Douglas
Douglas

Douglas

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(deleted) .

Plastk seems to be a secured credit card. This means that it probably doesn't go through the same payment processors as the others. Contact Plastk directly; they might be aware of the issue.

MT
MT

MT

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Plastk is a new credit card and Fizz system isn't aware of it yet.

Hi, Douglas
Sorry,
Plaskt is a new credit card for Fizz.
I think it's the reason with you are experiencing so much problems to complete the filling of your Fizz account.
Can you add another pre-paid credit card that you can recharged monthly into your Fizz account?
It's accepted.