Mobile number?
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Did Fizz gave you a good reason why?8
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Hi Sonia
Did you try to transfer your number during the activation of a new plan? What is the exact message you got?
Fyi certain numbers cannot be transferred to Fizz:
"We’re currently unable to transfer land lines and VOIP phone numbers." I believe business numbers are excluded as well.
source: https://fizz.ca/en/faq/what-if-im-unable-to-transfer-my-phone-number
If this is the case, you can do it in 2 steps. First transfer your number to another mobile provider. At that point, you can transfer your number to Fizz.
If you have any questions for Fizz support, you can Live chat with them from 8 AM to 9 PM every day: https://fizz.ca/en/contact-us
BTW this is a good time to join Fizz as they are giving $50 bonus credit to new customers (until January 6 2021).
If you need a referral code, there is a list here:
https://community.fizz.ca/questions/2198337-place-referral-codes
You can choose mine or the code of someone who has helped you.
To be transparent, both parties will receive the bonus credit once you have paid your second bill.9 -
Hi Sonia,
In this case, you would need a new Fizz SIM card unto which to transfer said number.
Then, by using either the account number from your previous provider or the phone's IMEI number, transfer your number from Overview-> Get started-> Mobile-> Activate a new SIM card and choose the Transfer a number to Fizz when prompted with the option.
You can also see this and more in the link below:https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
You can get a Fizz SIM card from your Fizz account-> Overview-> Get started-> Mobile-> Order a new SIM card, as also shown here:
https://fizz.ca/en/faq/how-do-i-order-sim-card
You also have the option to buy one from Couche-Tard: https://fizz.ca/en/couche-tard-sim
Thank you very much for your understanding.
Have a good one!
Andrei7
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