Answered question

My SIM card seems has problem and no data provided anymore from 3 days ago, can I replace a new SIM?

Everything was good until 3 days ago. My phone doesn't have any data, but my plan is ok, I checked apple and insert SIM to other phone, it doesn't work still. i also insert other SIM to my phone, then everything is ok. i think this is the SIM card problem. I need to replace my SIM card to a new one, please let me know how to follow this up. thanks

Vincent Kuo



User level
3 / 100


User level
5000 / 5000

Hi Vincent,
I just checked on a few aspects under your Fizz account and indeed your plan is just fine.
Like Mike asked, do your other mobile services as calls and text messages work?

If not and you want to have your SIM card replaced, you can order one from your Fizz account-> Overview-> Get started-> Mobile-> Order a new SIM card:


You can purchase one from Couche-Tard:

To have it changed, please contact us via chat(our only secured communication channel) and provide us with the activation code for your new SIM card and with a picture of an ID piece where we can see your name and Canada home address. This will enable us to verify your identity and change the SIM card on your account from our end.

You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
You just need to access an FAQ(link), scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
Here you can find more information about how you can do that:

Thank you very much for your understanding.
Have a good one!


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Other answers

Hi Vincent

Did you check your account?
Your plan was supposed to be renew it 3 days ago? The payment was correctly completed?

The phone calls are working?

Are you under Fizz or Fizz Ext?

If you are in Fizz Ext you need to enable the data roaming

You can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Any ad blockers in your browser should be disabled.
3- Click on this link:
4- The green chat bubble should appear after a few seconds in the bottom right corner.