My SIM card seems has problem and no data provided anymore from 3 days ago, can I replace a new SIM?

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Vincent K. #1138
Vincent K. #1138 Posts: 1 ✭✭
in My Mobile
Everything was good until 3 days ago. My phone doesn't have any data, but my plan is ok, I checked apple and insert SIM to other phone, it doesn't work still. i also insert other SIM to my phone, then everything is ok. i think this is the SIM card problem. I need to replace my SIM card to a new one, please let me know how to follow this up. thanks
Vincent Kuo

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  • Whizz
    Whizz Posts: 19,145 admin
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    Hi Vincent,
    I just checked on a few aspects under your Fizz account and indeed your plan is just fine.
    Like Mike asked, do your other mobile services as calls and text messages work?
    If not and you want to have your SIM card replaced, you can order one from your Fizz account-> Overview-> Get started-> Mobile-> Order a new SIM card:
    https://fizz.ca/en/faq/how-do-i-order-sim-card
    OR
    You can purchase one from Couche-Tard:
    https://fizz.ca/en/couche-tard-sim
    To have it changed, please contact us via chat(our only secured communication channel) and provide us with the activation code for your new SIM card and with a picture of an ID piece where we can see your name and Canada home address. This will enable us to verify your identity and change the SIM card on your account from our end.
    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You just need to access an FAQ(link), scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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