Answered question

I am recently traveled from Quebec to Ontario, I am unable to use mobile data although I can make calls, any reason ?

I have a Canada wide covarege and I recently traveled from Quebec to Ontario, I am able to use call but unble to use data, may I know if I need to change something at my end. I AM an android user.

Shams

Shams

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: 3 months ago

Category: My Mobile

Category: Data

Answer count: 4 answers

Author name: Shams

Date: December 03, 2020

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question: q

Whizz

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: Team

Hi Shams,
Please bear in mind that Ontario is part of the regions where Fizz provides extended coverage via our partner networks.
I'd recommend you make sure that you're connected to Fizz EXT as a provider and also have your roaming option turned ON.
More helpful details can be found here on our FAQ:
https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-m...

Thank you very much for your understanding.
Have a good one!

Andrei

Author name: Whizz

Date: December 05, 2020

: 3 months ago

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Mike

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Shams

You need to activate the data roaming

Settings → Mobile network → Roaming

If this do not help
double check the APN configuration

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

You can contact Fizz support by chat for help, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th...
4- The green chat bubble should appear after a few seconds in the bottom right corner.