No internet connection ? (Wifi?

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Chaimaa B.
Chaimaa B. Posts: 2 ✭✭
in Internet
The modem is not connected to the internet. I tried every steps on the fizz website but still nothing!

Answers

  • Mike
    Mike Posts: 20,743 ✭✭
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    Hi Chaimaa

    If your new billing cycle was due in this days, you should also check the transaction history to validate that the payment was processed.

    Try to restart your modem. To do it, unplug it and wait a few seconds.

    Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector. Turn off the modem, disconnect the coaxiale cable, waith 2 minutes, connect the coaxial cable, reconnect the power cable, wait 2 minutes and try to connect. If this does not help it can be a problem in your sector.


    Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?

    This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    You can also contact customer support by chat, from 8 AM to 9 PM every day:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
  • Leifuer
    Leifuer Posts: 498 ✭✭
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    Try to check this post to see if it helps:
    https://community.fizz.ca/questions/1907026-fyi-home-internet-feedback-issue

    If it does, kudos please!

    Good luck!
  • So_AR
    So_AR Posts: 776 ✭✭
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    Contact fizz customer service by chat
  • Stephane83
    Stephane83 Posts: 559 ✭✭
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    Contact consumer support with the chat bubble.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Chaimaa,
    You need help.
    Dont hesitate for help and contact the Fizz customer service by chat.
    First, log to your Fizz account.
    Then, click on the green interrogation point down to the right of the page.
    Also, click on the green chat bubble of Fizz,
    A new window will ipen and you'll be waiting to chat with the Fizz team.
  • Whizz
    Whizz Posts: 19,146 admin
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    Hello Chaimaa,
    I can see that you already contacted us on our live chat and my colleague informed you that there are some maintenance works in your area that affect your services. I assure you that they are doing their best to solve this situation as fast as possible.
    Once this will be corrected, the internet connection should be restored automatically.
    Thank you for your understanding.
    If you have any other questions, please contact us again and we will be more than glad to help you out! Here you can find how to reach us https://fizz.ca/en/contact-us
    Have a good day.
    Adelina
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