No internet connection ?
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Answers
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Hi Keishara
Please provide some more details. Here in the Community Hub, we are users helping users.
Are you referring to mobile data on your phone or home internet?
What is the situation exactly?
If you wish to contact Fizz directly, you can Live chat with support from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on one of the help links from the Solution Hub, like this one: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
4- The green chat bubble should appear after a few seconds in the bottom right corner.11 -
Keishara did you try to restart your modem? Have a look here. https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If nothing helped reach fizz To reach Fizz
First, connect to your fizz account.
Wait a few seconds to see the green bubble down to the right of the page.
When you see it, click on it.
You will have to choose to use messenger whatsapp or chat. If chat is not available wait or choose messenger.
Please, desactivate the ad blocker on your browser.
And patience...9 -
If the problem is with home internet, you can refer to Lieux's post.
Also try unplugging the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.
Check the led status lights on the modem. If one of the 2 arrows is off or flashing this means that you have a problem with the signal, the coaxial cable can be a problem in your sector. For this kind of problem, you must contact Fizz support.
You can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
You can contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.9 -
Try to restart your PC or mobilphone.5
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Keishara,
Does your monthly Fizz internet plan has been paid?
see:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
To get more help, you can contact the Fizz customer service by chat.
First, log to your Fizz account.
Click on: the grren interrogation point down to the right of the page.
Click on after: The green chat Fizz bubble.
A new window will open and you'll be waiting for a chat session with Fizz team.3 -
Try to check this post to see if it helps:
https://community.fizz.ca/questions/1907026-fyi-home-internet-feedback-issue
If it does, kudos please!
Good luck!2 -
Hope it's okay with all this answer..1
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Hello Keishara,
We're sorry that you encountered a situation with your internet plan. I checked your account and saw that you were able to reach us and we scheduled a technician's appointment for today, 3/12 between 17:00 to 21:00 in order to remedy this as soon as possible. For more information regarding the technician's appointment, you can also check our page: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address section 7.
We highly appreciate your understanding.
Have a wonderful day,
-Ioana0
This discussion has been closed.