Which prepaid card do you recommand for failed payment?

Hi Nancy

These prepaid cards will work:
https://www.koho.ca/
https://www.theperfectgift.ca (there is a small service fee charge)

Note that the prepaid card must accept recurring payments. Fizz has stated that the Vanilla Card doesn't work for their services.

Once you are ready to update your card info, please follow the instructions here:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

After updating the payment method with the new card, find the button "Make payment now". Click it to make manual payment and your service will be restored within 2 hours.

If you need help, You can contact customer support by chat from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green chat bubble should appear after a few seconds in the bottom right corner.