Answered question

Why there is a constant internet disconnection?

Hi, there is a problem with connecting my laptops to the internet all the time. Even resetting the Modem does not help. and it is so annoying during the meetings. How can I talk to a technician to solve this problem?



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Probably is a wifi settings

Can I suggest to disable the band steering and the ATF

This change can also be applied through the Wi-Fi modem user interface:

1. Log in at: from the web browser of any device.

2. Log in using the following information:

Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)
3. Go to the next section to apply changes:

Wireless → General Settings → 5GHz → Band Steering (Disable)

Also Wireless channel

check this guide:

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Any ad blockers in your browser should be disabled.
3- Click on this link:
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger and click send a message (this is a bit slower)

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Other answers

Hi Bahareh,
Can you please tell us if those disconnections occur even when you're on a cabled(Ethernet connection) or just on Wi-Fi?

Also, you can try Mike's suggestions as well.

Thank you very much for your understanding.
Have a good one!