my 60Mbps internet is very slow?

Hi Madhav,

Try to connected the computer with the ethernet cable or with the Fizz's app, this will give you the real speed


Have you tried restarting your modem?

You may benefit from disabling auto channel selection in your modem admin settings, and selecting a specific channel. You can find which channel is least congested by using a smart phone and downloading a WiFi analyzer app, which will show you the channels of nearby devices.


You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Any ad blockers in your browser should be disabled.
2- Click on this link: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Madhav,
If you are connected directly with the cable from the Modem and you try resetting your device, then I would recommend you contacting Fizz by Chat as we are all users on this forum

- Log into your Fizz account.
- Open the help card : https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it
- Click on the Green question mark chat bubble in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST

If demand is too high the chat bubble might not appear, leave them a message on Facebook Messenger or Twitter in private

Have a good day

Hi Madhav

Sorry you are having internet issues.

You can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.

I hope Fizz support will be able to help. If the situation does not improve, they may send a technician to have a look or replace your modem if needed.

Keep in mind that the maximum speed of your plan is the total bandwidth speed shared among all users in your home. If you require higher speed, you can opt to upgrade your plan speed to 120 Mbps.

Have you set you APN (Access point network) to the Fizz next work, if you haven't you might not be using LTE like it says.
Go to your profile then go to manage profile. Somewhere there this is and option to help you set up the APN for fizz.